Successful bid project for Defence (JP157) and was worth around $80M buying a fleet of circa 200 vehicles.

The Customer’s Challenge

Refuel International was one of the companies invited to tender for the supply and maintenance of aviation refuelling vehicles to replace an ageing fleet around Australia.

Due to internal resources being conflicted, support was requested to assist with the development of the tender response.


As a successful small to medium enterprise, Refuel International had existing manufacturing and delivery commitments to meet while completing the tender response in a tight timeframe.

Systematiq was engaged to assist Refuel with providing expertise before tender documentation was released, which ensured Refuel International was prepared to submit the best possible response.


Systematiq’s John O’Brien and Nicole Snyder were engaged to support the development of the response, with assistance from Ian Lillie on the support concepts required for the proposed fleet of aviation refuelling vehicles.

Systematiq held management workshops to define Refuel International’s bid strategy, risk and project plan. Nicole and John co-ordinated the proposal for the new vehicles and the support response respectively. Ian helped to put together the support concept for the proposed vehicles, ensuring the proposed concept was compliant to the needs of the end users.


The tender response was compliant and delivered on time. At the time of writing, Refuel International were down-selected as a one of two suppliers, but were still awaiting the outcome of the final selection.


Thanks again to John, Nicole and Ian for your help with developing our response to the New Aviation Refuelling vehicles project. Without your help it would have put a lot of strain on our internal resources, but through your engagement, our response was well thought out, compliant and best of all delivered on time. I look forward to working together again soon.

Mark Smith, Commercial Manager, Refuel International.