ISS is a leading workplace experience and facility services company. ISS drives the engagement and well-being of people, minimises the impact on the environment, and protects and maintains property.
ISS brings all of this to life through a unique combination of data, insight and service excellence at workplaces in Australia and around the world.
In this project, ISS were looking to secure a long-term contract with Defence Base Services to provide their expertise across the SA and WA sites and facilities.
Their goal was not only to secure this contract but also to establish themselves as a preferred partner for future Defence base services across Australia.
THE CUSTOMER’S CHALLENGE
ISS were unsure how to engage with Defence in a commercial context and gain access to shape and position themselves as a credible service provider, leveraging off their experience in other large facilities management environments.
ISS needed guidance to ensure their market strategy was effective, and that their RFI documents would meet the rigorous compliance standards required and stand out in a competitive environment.
Their aim was not only to submit a compliant and compelling response but also to demonstrate capability and reliability to the Australian Defence Force.
SOLUTION
Systematiq was engaged to provide ISS with procurement expertise through strategy and execution of a number of activities. Systematiq assembled a team of experienced practitioners who worked closely with the ISS project team and executives.
IMPLEMENTATION
Systematiq delivered a comprehensive suite of procurement strategic services:
- Defence industry program analysis
- Working with Defence workshop
- Marketing Strategy
- Win Themes and Value Proposition
- Branded 8-page Executive Summary.
Most of the project work, including writing and reviews, was conducted remotely due to dispersed teams. Despite logistical obstacles Systematiq maintained effective communication and ensured all deliverables were managed and delivered efficiently.
RESULT
ISS were able to embark on a comprehensive stakeholder engagement and business development program that demonstrated their past performance, ability to provide high value services, at a low risk to the Commonwealth.
In 2025, ISS were awarded a six-year contract by the Australian Department of Defence, valued at approximately $67M AUD annually, further cementing their footprint into the Australian Defence supply industry.
